Frequently Asked Questions

TRDST purchases products exclusively from certified overseas official dealers, and therefore guarantees 100% authenticity.

TRDST pricing reflects a structurally different supply chain. Traditional retail pricing often includes showroom overhead, multiple layers of intermediaries, and region-specific markups.

TRDST sources through certified overseas official dealers and consolidates international logistics, customs procedures, and final delivery into one streamlined process—reducing layers that typically inflate retail pricing, while maintaining authenticity and premium handling standards.

Basic installation or assembly service is provided for the following items:

• Sofas
• Tables
• Shelving units
• Other products that require assembly

Items requiring special equipment, specialized construction, or wall drilling are excluded.

Products not eligible for installation/assembly service:

• Furniture or home accessories that do not require assembly
• Lighting products
• Products requiring special equipment, specialized construction, or wall drilling

Delivery scope and scheduling details are described in the Shipping Policy.

You can check product availability on the product detail page, where the order type is clearly indicated.

• Order Type: Made-to-Order
  
  This product is not kept in stock. Production begins only after your order is placed.
• Order Type: Local Stock
  
  This product is currently in stock at a regional warehouse, and delivery typically takes 1–2 weeks.
  
  If the item is later found to be out of stock, a full refund will be issued.
• Order Type: Overseas Stock
  
  This product is in stock overseas, and delivery times vary depending on the shipping method:
  
  Parcel / Courier Shipping:
  
  Shipment begins within 2 weeks, and delivery is typically completed within 3–4 weeks.
  
  Sea Freight Shipping:
  
  Shipments depart on a monthly schedule, and even if the item is in stock, delivery may take 3 months or longer.

Please refer to the production time and delivery timeline displayed on the product detail page.

• Made-to-Order Products:
  
  Delivery time includes both the production period and the shipping period.
  In general, furniture items take 6 months or longer, and lighting products take 3 months or longer.
  As production times vary by product and delays may occur, we recommend allowing sufficient time when placing your order.
• Local Stock Products:
  
  Delivery is typically completed within 1–2 weeks.
  If professional installation is required, our installation partner will contact you in advance to schedule the visit.
• Overseas Stock – Sea Freight:
  
  Delivery typically takes 3 months or longer due to consolidated sea freight schedules.
• Overseas Stock – Parcel / Courier Shipping:
  
  Delivery is typically completed within approximately 4 weeks.

For full details, please refer to the Shipping Policy.

Product prices displayed on TRDST are listed in EUR and are exclusive of import duties, customs fees, and local taxes. All orders are shipped under DAP (Delivered At Place, Incoterms 2020) terms.

What this means for you:

• When your order arrives in your country, your local customs authority will assess applicable import duties and taxes.
• You are responsible for paying these charges and completing customs clearance promptly.
• For U.S. customers, additional state sales tax may be applied at checkout depending on your shipping address.

Important — Customs Delays & Storage Fees:

• If customs clearance is delayed due to non-payment of duties or failure to respond to customs inquiries, all resulting storage and demurrage fees are the customer's responsibility.
• If the shipment remains unclaimed for 30 days after arrival, TRDST reserves the right to dispose of the goods. No refund will be issued.

We strongly recommend checking with your local customs authority for specific duty rates before placing an order.

For details, please refer to the Shipping Policy.

Yes. We can place made-to-order requests for all products within the brands we carry, even if they are not listed on the website.

Please contact us at cs@trdst.co or via our chat customer support, and our team will be happy to assist you.

Replacement parts can be purchased only if they are listed on our website.

If a part is not available on the site, it is unfortunately not available for purchase.

Yes. A 3% additional discount is available for cash payments.

Product prices are exclusive of import duties and local taxes. Under our DAP delivery terms, the customer is responsible for customs clearance and all associated charges.

Please note: Delayed customs clearance may result in storage fees at the customer's expense. Unclaimed shipments after 30 days may be disposed of without refund. For full details, see our Shipping Policy.

To request a delivery address change, please email us with the information below:

• Contact: cs@trdst.co
• Required information:
  Customer name
  Contact number
  Account email address
  Order number
  Original delivery address
  New delivery address

Please note that if shipment has already begun, address changes may not be possible.

Any additional costs incurred for re-shipping to the updated address will be the customer’s responsibility.

Currently, TRDST operates exclusively as an online store.

If you would like to see a product in person, we recommend visiting a local official brand store or authorized department store in your area.

To provide smooth and in-depth support, we offer customer assistance via email and live chat only.

Phone support is not available at this time.

Yes. Products must be received within one month of arrival at our logistics center.

After this period, a storage fee of €50 per item per month will apply.

The 50/50 payment option is a payment method designed for made-to-order products with long delivery timelines, allowing the total amount to be split into a deposit and a balance payment.

• You can place an order by paying 50% of the total price as a deposit, reducing the initial payment burden.
• Most of the deposit is used to place the actual order with the manufacturer, providing added assurance when purchasing high-value items.
• The remaining 50% balance must be paid before the product is shipped from overseas. You will be notified when the production completion date approaches.
• If the balance payment is delayed, the delivery timeline may be extended.

For cancellations/returns/refunds, please refer to the Refund Policy.